OmniPCX记录套件
Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX记录套件 is a web-based tool that does all that and more, 使您能够记录, monitor and evaluate employee-customer interactions. This is particularly important in financial services, 公用事业公司, 医疗保健, 教育, hospitality and public safety organizations.
By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX记录套件 provides a scalable, 模块化和负担得起的工具集. 除了, supervisors can review recorded calls with agents and use the integrated Quality Monitor module to assess agent performance.
